CLINIC ADMINISTRATOR
Company: Eltham Cosmetic Clinic
Role: Clinic Administrator
Location: Eltham, Victoria
Employment type: Full Time Monday - Friday (Must be available for occasional sat & evenings)
Salary: $35 p/h (based on experience) Plus Superannuation
Nestled in the serene, leafy suburb of Eltham—just 30 minutes from the vibrant heart of Melbourne—Eltham Cosmetic Clinic has been a beacon of excellence since 2017. Founded by Amy Wright, a registered nurse with over twelve years of experience in the cosmetic medical field, our clinic was created to be a sanctuary where clients feel safe, valued, and assured. We prioritize transparency, offering only the most suitable and beneficial treatments tailored to our clients’ needs.
At the clinic, they blend industry-leading technology with a client-focused approach. The team consists of seasoned doctors, registered nurses, and dermal clinicians, who are passionate about delivering exceptional care. They offer a comprehensive range of treatments, including advanced cosmetic injectables, laser therapies, and skin rejuvenation. Collaboration is at the heart of what they do, ensuring that their clients receive the best solutions for their individual skin concerns.
The Role
An exceptional opportunity awaits an experienced Senior Clinic Administrator to join our purpose-driven Eltham Cosmetic Clinic team. As the first point of contact for our clients, you’ll be at the heart of creating a welcoming, high-end experience, delivering high-level concierge service with warmth and professionalism. In this pivotal role, you’ll work alongside a dedicated team to ensure seamless daily operations, handling each interaction with care and attention. You’ll be instrumental in maximizing bookings, streamlining tasks, and enhancing communication across the clinic to support a smooth and exceptional client journey.
The duties and responsibilities include (but are not limited to):
Uphold and advance the vision established by Amy Wright, Founder and Director.
Manage administrative duties including patient bookings, billing, follow-ups, and stock ordering.
Optimize room bookings and clinic operations.
Conduct business analysis to enhance client retention and strategic planning.
Develop and refine systems and processes to improve team efficiency and knowledge.
Engage in ongoing education and professional development to stay at the forefront of the industry.
Duties & Responsibilities
Your primary duties will include but are not limited to:
Supporting the vision established by Amy Wright, Founder and Director.
Delivering high-quality reception and customer service in a clinical, high-end setting, including answering phone calls, greeting clients, scheduling patient appointments, and managing inquiries.
Handling essential administrative tasks, such as payments, patient follow-ups, and stock ordering.
Optimizing room bookings and overseeing clinic operations to support smooth workflow.
Engaging in ongoing professional development to stay current with industry advancements.
What We Offer
Continuous Training & Professional Development: Access to training and resources to stay at the forefront of industry best practices.
Collaboration with Like-Minded Professionals: Work within a team dedicated to excellence in client care.
Product & Treatment Incentives
Balanced Work Schedule: Monday to Friday hours, with occasional Saturdays and evening shift if required.
About You & Requirements
Experience: Minimum of 1 year in reception or administration within a clinical setting; experience in a cosmetic clinic is a strong advantage.
Skills: Demonstrated communication, interpersonal, and customer service skills in a high-end clinic or similar environment.
Technical Proficiency: Strong skills in Microsoft Office.
Leadership Qualities: Critical thinking, attention to detail, and a commitment to providing exceptional client care.
Are you ready to bring your expertise to a clinic that values excellence and client-focused care? Apply today to join the Eltham Cosmetic Clinic team and help us set the standard in cosmetic treatments!